Total Concept Customer Testimonials


 “Dear TCOC Team, with the sale of the Haines Hill property, we have completed the real estate liquidation, (16 Multi-Family Properties).  We joined up with you last February, and you jumped in to the deep end of the pool straight away. Your team has done an admiral job coping with the intricacies and idiosyncrasies of the estate properties.” 

Thank you! It’s been a pleasure to work with you.
Bonnie – Administrator for the Estate


 “We needed a full service property management company for our cherished 110 year old home. It was an easy decision for us to choose TCPM based on their local reputation and superb customer reviews. The TCPM team looked after our house during all four seasons, and never once let us down. Their attention to detail and pride of service is second to none. Phil’s experience in recognition of issues before they become problems was evident early on, as well as his ability to fix things. We very highly recommend TCPM for complete care and professional management. Thank you Phil!”

Jon & Michelle 


 “(TCPM) made it possible to have worry free ownership of a lakeside second home. We were two hours away and it would have been difficult to deal with winter issues. (TCPM) was meticulous in (their) weekly inspection and caught a furnace problem that was quickly rectified. (They were) always prompt with snowplowing, shoveling and debris pick up. (They) are a rare combination of efficiency, capability and thoughtfulness. We have no hesitation in recommending TCPM for complete property management.”

Nicolette and David Larson
Topsfield, MA


 “I own a ski chalet in Bartlett that’s used primarily as a rental income property. My wife and I have our primary residence in Massachusetts two 1/2 hours away. We needed to find a trusted source to provide tenants with 24×7 on call service. I reached out to Total Property Concept Management back in 2009 right after we just purchased the property. When (we) first met I knew (they were) someone that could be counted upon. The great part of working with Phil is the trust factor and peace of mind knowing a you’re in good hands. At the end of the day I believe giving our tenants great customer service is priority because if you don’t it may end up on the internet and this is a word of mouth business; and, it’s just good business. (TCPM) has been a great one-stop-shop for us.

TPCM is a very professional and client intimate company and I strongly recommend them to anyone looking for a partner to ensure strong customer satisfaction, for your rental property business. I am more than happy to take any phone calls. Please reach out to Phil LaRoche to schedule.”

A. Ansted, Groton, MA


 “We hired TCPM, LLC over three years ago as property managers of the Airport Square Retail Center in North Conway. The property…had two existing tenants and one vacant space at the time. The property had been let slide by the previous property management company. Phil quickly turned the property around, dealt fairly and openly with our tenants and has recently headed up the renovations to the vacant rental space to the tune of a $180,000.00 fitup that came in on budget and ahead of schedule. Today, the property is one of the few commercial enterprises in North Conway that looks great and is fully leased out. Phil and Melissa make a great team and we hope to have them with us for many years into the future.”

Peter Gellerson, President 
Lathrop PM; Portland, ME


 “My experiences in dealing with Phil at TCPM, exceeded our expectations, from great advice to honesty and great communication. As rental owners it`s a nice feeling knowing your property is well cared for . Living 2 – 1/2 hrs away is not easy getting there as often as we would like to and it`s a great peace of mind to know that the property is in great hands with TCPM.
We want to thank Phil for everything he has done for us and his friendship and treating out property like it was his own. We are blessed to have Phil! We Would highly recommend TCPM.”

Bridie & Michael Burke, Boston MA


 “As a first time owner of a rental property we were worried. We live in Virginia and our property is in North Conway. How in the world could I, a detail driven individual, possibly manage from afar. The answer is: We couldn’t do it ~ without Phil at TCPM. Phil has been so attentive to all of our needs as owners and has served our clientele well in both routine and emergency situations. We have had a wonderful experience as rental owners and I believe that is due to the staff at TCPM.”

A. Crowley – McLean, VA


 “We live in RI and it is difficult to handle the problems that sometimes arise with our chalet. Now that our property is under the watchful eye of TCPM, we have total peace of mind. All work that we have contracted for with them has been performed exactly as promised, professionally and on time. They keep us up-to-date with all that is going on (sending us digital pictures of work in progress), and we appreciate the suggestions they have made. They respond quickly to all emergencies, keeping us informed of any problems and their solutions. We are very fussy about how our property is maintained, so Phil’s attention to detail is just what we need. From chalet rentals, to chalet checks and repair work, we couldn’t be happier with our decision to have Total Concept Property Management handle our property.”

G.D. – Coventry, RI


 “We contacted Total Concept Property Management following the purchase of our vacation home in the Mount Washington Valley. Living in the UK we need a reliable company that can take care of our home while we are not there. After calling several ‘property management’ firms we were beginning to despair of finding a company that could provide the level of service we need. Thankfully we found TCPM. They have been helpful, friendly and above all thoroughly professional in their approach from the start. They are quick to react to emergencies, and have made several helpful suggestions of ways to keep our home safe and secure. It is comforting to know that our home is being cared for in such a professional and personal way. Thank you!” 

The Derbyshire family
Essex, England


 “Leisa and I appreciate your professionalism, processes and service. It makes us comfortable owning a house remotely. Please consider, and use, us as a great reference for you/business at any time.”

South Plainfield, N.J


 “My experience dealing with TCPM, LLC, exceeded my expectations. Not only was I dealt with professionally, but I was dealt with honestly and found that all the work I needed done on my home was done promptly, accurately and most importantly, with much communication. I had great peace of mind knowing that the things I needed done were being handled for me in such a manner that was invaluable. I will definitely hire this company again for any work needed in the future.”

Carol Simms 
Lynn, Massachusetts


 “We wanted to take a moment and praise you and your company for the excellent service we have received. Though we could not be located much further from  the property you manage for us in New Hampshire, it could not be in better  hands and it has made the distance seem much closer. Your communication skills are excellent, the property has been very well kept and you have handled even the smallest of problems professionally. We have received many compliments regarding the property condition from realtors. Thanks again.”

Charlie and Kathleen Higgins
Newcastle, CA


We thank you all for your kind words….

Use the form below to let us know about your experience with Total Concept.